You should be able to find the answer to most questions relating to RescuePRO™ using help file in the software. If for some reason the answer you seek is not available there you can contact support via the form below, or call our USA technical support department toll free Monday through Friday, 9:00am - 9:00pm Eastern time at 866-603-2195. For worldwide toll-free support, please click here to see our toll free support directory.
Additional Resources: Knowledge Base Frequently Asked Questions - PC Frequently Asked Questions - MAC File Format Issues Quick Start Guide - PC Quick Start Guide - MAC
When calling, you should be in front of the system you are working on. Also when calling or e-mailing, please include as much detail as possible including the operating system you are running, and the version, the make and model of the device, media type, and reader type. Please also let us know how the data was lost, and what has been done since the delete.
Your success in recovering files depends a great deal on how the disk is handled and the amount of information written to the disk after the deletion occurred: DO NOT CONTINUE WORK ON DIGITAL MEDIA CONTAINING LOST DATA!! - You should not use the media with the deleted files to surf the Internet, check mail or create documents. - Never install software to digital media containing deleted files you wish to recover. - The more activity, the less of a chance of a successful recovery.
RescuePRO™ was designed to run from the CD-ROM, or install on your Windows® system. Simply run the software from the autorun menu (right click your CD-ROM symbol) or from the programs menu in Windows® if you installed the software. NOTE: For using RescuePRO™ under Windows® 2000/XP your user account must have administrator privilege.
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